After Sales Service Process

Professional training has given us an incomparable understanding of the field of geophysics. Since the equipment is a field operation, it is special in nature and is carried out at night, weekends, and holidays. Once a technical problem is encountered, it is not only difficult, the causes are complex, the environment is harsh, but also the cost is huge. As a fellow scientific explorer, we hope to provide support and solve problems as soon as possible when every customer needs it, so our technical team is on standby at any time. Whenever you need it, the technical service team will respond quickly to escort you.

Confirm the problem

Device delivery

Register confirmation

Equipment failure repair

Send device back

1.Consult a technical support engineer to confirm the problem

The technical support engineer confirms the problem and the device needs to be sent for repair, then the STEP 2 repair service process begins.

2.User completes device delivery

After determining that the device needs to be sent for repair, the user will send it back to the factory along with the faulty device.

3.Receive equipment and register confirmation

After receiving the equipment, we will register and confirm it in detail and inform the user of the current process stage in a timely manner.

4.Equipment failure repair

The repair center repairs the returned equipment.

5.The repair center sends the repaired device back to the user

After the equipment is repaired, it will be mailed to the user by the maintenance center.