Contact Form
news banner

Warranty Policy

Geotech promises to provide comprehensive after-sales warranty services for the products sold by our company. You can learn about the warranty qualifications and return repair procedures of various products with one click.

Ⅰ. The warranty period for different categories of products is as follows:

Product CategoriesProduct SeriesWarranty
Electrical InstrumentWDA-1 DC Electrical ResistivityIP Sounding Meter1year
Electrical InstrumentWDZS-3 Multifunctional electrical water detector1year
Electrical InstrumentWGMD-4 centralized high-density electrical method system1year
Electrical InstrumentWGMD-4 Distributed High-density Electrical Method System1year
Electrical InstrumentWGMD-10X 10-channel centralized high-density electrical measurement system1year
Electrical InstrumentWGMD-10V 5-channel centralized high-density electrical measurement system1year
Electrical InstrumentWGMD-10X 10-channel distributed high-density electrical measurement system1year
Electrical InstrumentWGMD-10V 5-channel distributed high-density electrical measurement system1year
Electrical InstrumentWGMD-9 centralized super high-density electrical method system1year
Seismic NodeGE-ANT-1C Seismic nodal instrument1year
Seismic NodeGE-ANT-3C Seismic nodal instrument1year
SeismographWCZ-3 GPS Proton Precession Magnetometer1year
Geological RadarGeopro T-Series 2D Ground Penetrating Radar1year
Logging SystemIntelligent high-definition three-dimensional borehole imaging system1year
Measuring InstrumentFull-wave Spread Spectrum Induced Polarization System1year
Measuring InstrumentSEM-W10 Magneto-telluric (MT) Acquisition System1year

Ⅱ.During the warranty period, if a product failure occurs due to quality issues, you will enjoy free warranty service from the original manufacturer.

Ⅲ. Paid warranty will be provided when one of the following situations occurs:

1. The product has expired.

2. The product is abused or misused (such as abnormal current or voltage causing PCB board to burn).

3. The product is damaged by human factors.

4. The product is damaged due to transportation problems.

5. Damage caused by force majeure such as floods, earthquakes, fires, etc.

6. If the product is damaged, such as fragile paper, serial number is lost, there is no label or the label does not match the actual product, and parts are replaced or disassembled without our authorization, our company has the right to refuse repair.

IV. After-sales repair service time limit

After receiving the product, our company will complete the product repair process within 7-15 working days.

Ⅴ. Repair and transportation costs

1. Our company will bear the return transportation costs of the repaired product.

2. The transportation costs of the returned product to our company shall be borne by the party sending the product for repair.

RELATED POSTS